FAQ

Do you have any offline store?

Find us offline at :

LOCALSTRUNK
GRAND INDONESIA - West Mall-1st floor, next to Callie Cotton store
PLAZA SENAYAN - 2nd floor, next to Metro
PONDOK INDAH MALL 1 - Ground floor, next to The Executive
MALL OF INDONESIA - Ground floor, in front of Optik Melawai

PERHAPS
Mega Mall Batam Center - 2nd floor

How do I define my size?

Most of our items are ALL SIZE (fit L/XL). But some of the items might have a smaller or bigger size. We will notify regarding the sizing details at the product page.

How can I shop and place an order?

Please visit out “How to Order” section at the bottom of the site.

Do I need to create an account to order?

Yes. By creating an account at our site will allow you to order without having to fill in your details every time you shop with us. Besides, you will also get benefits such as regular newsletter, membership program or special discount.

Can I add items after I check out?

Unfortunately you can’t. You will need to make a separate order for the items that you wish to purchase.

What do I have to do if I have already completed the payment but forgot to confirm over the time limit?

Please kindly contact us at vow.shop@gmail.com for more information.

Do you ship worldwide?

We do not provide worldwide shipping at the moment.

I haven’t got my order. It has been late for couple of days. Where is my order?

Please kindly contact us at vow.shop@gmail.com . There might be possibilities of delayed by the shipping company. But we will try to help you as much as we can. Note that if your order is sent during the public holiday, there might be some delays.

What should I do if I have received the package but there is a problem with the product?

Simply drop us an email at vow.shop@gmail.com

Why is my order cancelled?

Maximum payment for an order is 2x24 hrs after the order have been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.

I've put my order into the shopping bag, but when I clicked "Proceed to order" only some or none of my items was available. Why did it happen?

Adding items to your shopping bag does not mean that we hold the items for you, because several other customers might be shopping at the same time. Therefore, merchandise availability is not guaranteed until you check out.

Can I cancel my order?

You cannot cancel your order after submitting it. Please do review your shopping bag before submitting an order.